John Drwal is currently a Vice President in Capgemini's North America Applications practice where he serves in both a Market Development and Account Executive capacity for Manufacturing, Automotive and Life Sciences clients. John holds a Bachelor of Science degree in Management Information Systems from Saint Joseph's University in Philadelphia. John began his career in 1992 with AT&T where he was recruited to join a software development organization and worked as a business analyst on financial systems. Prior to joining Capgemini, John was an IT Director at Lucent Technologies where he was an IT client partner to corporate center organizations.
John joined the Capgemini organization in 2008 and was initially engaged in the support of outsourced operations for large scale accounts as part of Capgemini's Application Outsourced Services group. His focus then and still remains on cross functional business unit collaboration which is key to successfully managing global client engagements. Under John's leadership, teams have delivered effectively in highly leveraged off-shore models and achieved high levels of customer satisfaction through the implementation and further advancement of world class managed service models.
John is also an Executive Sponsor for Capgemini's Employee Resource Group (ERG), CREATE. The acronym stands for Collaborating to Reach Excellence in Asian Talent & Expertise. For 2016, the CREATE leadership team has renewed their ERG's focus around the 4C's model of: Commerce, Culture, Career and Community. With John's guidance, CREATE has made great advancements in the areas of Commerce and Career. This year, CREATE is organizing Capgemini's presence at the ASCEND National Convention. ASCEND is the largest non-profit Pan-Asian organization for business professionals in North America. Capgemini's attendance at this event will enhance our recruitment efforts, and provide professional development opportunities for our employees. In honor of Asian Pacific Heritage Month, CREATE is sponsoring a webinar training for all Capgemini North America employees entitled, Customer Retention with Emotional Intelligence.
John has attended Capgemini Aces Summer School, and is a two-time recipient of the Achieving Consistent Excellence in Sales (ACES) Award for Excellence in Sales. He also participated in Leadership Development programs for both Capgemini and Lucent Technologies, including attending Babson College in Massachusetts for a program focused on Entrepreneurial Thinking in large organizations.
Within Capgemini, John is known for his ability to collaborate with cross segments of the Capgemini organization. He is recognized for his high ethical standards and adherence to Capgemini's Core Values. He retains a commendable reputation with colleagues and superiors.
Outside of Capgemini, John has coached youth sports in his community for over 10 years. Through his church, he supports organizations that help local veterans and underprivileged families.